Frequently Asked Questions

You can enquire about room availability and reservations through our official website or by contacting our resort team using the official contact details listed on our website. Your booking is confirmed once you receive confirmation from the resort.

Please contact our team with your preferred travel dates, number of guests, and room requirements. We can then share the available options and applicable rates.

Cancellation charges and refund eligibility depend on the terms shared when you make your reservation. Please review your booking confirmation or contact our team before cancelling. Reservations made through third-party platforms may follow that platform's policies.

Date changes are subject to room availability and the conditions of your reservation. Please contact the resort as early as possible. Additional charges may apply.

Check-in and check-out timings will be communicated during your booking. Please confirm your expected arrival time with our team before travelling. Early check-in and late check-out depend on availability.

Please carry valid government-issued identification for the guests staying at the resort. Our team will inform you if any additional documents are required under applicable rules.

For family stays, please share the number of adults and children when enquiring. Our team can help confirm suitable accommodation and any applicable charges or child-related arrangements.

Comfortable clothing, walking shoes, personal toiletries, sun protection, insect repellent, and any personal medicines are useful. If you plan a safari, consider weather-appropriate layers and follow the safari operator's guidance.

Facilities and services may vary by room type and season. Please contact our team for the latest information about accommodation, dining, amenities, and any special arrangements available during your stay.

Meal inclusions depend on the package and reservation you select. Please confirm whether breakfast, lunch, dinner, or other meals are included before completing your booking.

Please contact the resort to confirm current parking availability and any arrangements you may need for your vehicle.

You are welcome to share special requests while making your reservation. Our team will let you know what can be arranged, depending on availability and any applicable charges.

Please contact our team to ask about safari planning and available assistance. Safari permits, entry slots, vehicles, and guide arrangements are subject to availability and the rules of the relevant authorities. Please confirm what is included in your package.

No safari permit should be assumed to be included unless it is explicitly confirmed in writing. Safari entry is governed by the relevant authorities and depends on permit availability and applicable rules.

The ideal time depends on your interests, preferred weather, and safari plans. Conditions vary by season, and park opening dates and safari availability are determined by the relevant authorities. Check current park information before finalising your travel dates.

Wildlife sightings can never be guaranteed. Animals move freely through their natural habitat, so every safari is different. Enjoy the forest, its landscapes, and the variety of wildlife you may encounter.

Carry your required identification and permit details, dress for the weather, and follow instructions from your guide and park officials. Arrive at the designated meeting point on time and respect all wildlife and park rules.